7OH North Refund Policy

Our refund policy covers returns, refunds, and replacements for all 7OH North orders.

Return Window

Unopened products in original packaging can be returned within 14 days of delivery for a full refund minus shipping costs. Contact support@7ohnorth.com to initiate a return.

Damaged or Defective Products

If a product arrives damaged, defective, or not as described, we will replace it or refund in full. Notify us within 7 days of delivery with photos of the damage.

Lost Packages

If your package is confirmed lost by the carrier, we will replace or refund in full. Domestic Canadian shipments are considered lost if not delivered within 14 days of the carrier's estimated delivery date.

Non-Returnable Items

Opened or used products
Custom-formulated bundles or private-label orders
Gift cards
Sale or clearance items marked final sale

Refund Timing

Refunds are processed to the original payment method within 5-10 business days of receiving the returned product. Interac refunds appear faster (1-3 business days); credit card refunds can take up to 10 business days depending on your bank.